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Shelbourne Studio Policies
At the Shelbourne Pilates and Yoga studio we place importance on keeping small class sizes, so please understand that once you are registered/signed up for a class it is a commitment for the entire term/session. Class changes or cancellations will not be accepted after the session has begun.
Nearing the end of the 8 week session there will be dates posted for re-registration. During the first week of registration the current clients will have first selection and opportunity to register for the class of their choice. You must confirm your spot and sign up for the next session by the end of the first week. By the second week of registration the spots will open up to everyone. The earlier you register the more selection of classes you will have.
Payment must be made upon registration.
Sorry no refunds or credits are given once the session starts. In the event that you incur or suffer from an ongoing illness that prevents you from participating in your registered class, please contact the Pilates front desk to discuss the matter. Each case is dealt on an individual basis.
If classes aren’t full once the sessions start we can accept clients on a pro-rated basis.
Absence in a session
Pro-rating: If you are going to be absent during a session but would like to register, please speak with the studio coordinator. We can pro-rate registration for up to 1 week of classes during a session if you disclose the dates of your absence to the studio co-ordinator at the time of registration.
For extended holidays/absence for 3 weeks or more in an 8 week session, if you wish to retain your spot in a class, a nominal fee of $10.00/week missed will be charged. Upon return, you may resume with your previous class schedule. This will be nullified if this is not notified to the Pilates Coordinator by the week before the session starts. Please see Punch cards for additional options.
We also allow MAKE-UP classes during a session if you are absent or miss class due to schedule change or illness, etc.
There is a maximum of 2 makeup classes per client per session. The makeup classes are not guaranteed and are dependent on availability. They are booked on a weekly basis, as registrants and Punch cards have priority. Please check with the studio coordinator.
If you are doing a makeup class with a different instructor than your usual, please be sure to disclose any injuries/conditions/physical limitations to the instructor before the class.
NOTE: Makeup classes do not carry over into the next session.
NOTE: Makeup classes are not offered to those who do not provide advance notice of missing a class.
NOTE: We require 24 hours notice in order to offer a makeup class, makeups will not be offered for no shows or late cancellations.
No Classes will be held on Statutory Holidays, unless specifically announced.
Injuries and Limitations
It is the client’s responsibility to disclose information regarding the physical limitations or medical conditions to their instructor.
At Shelbourne we pride ourselves on providing a very safe environment to exercise for everyone, regardless of physical conditions. Our class sizes are small and our instructors are experienced and fully certified.
We have instructors that teach classes specific for Rehabilitation and specialty classes for people with similar physical conditions.
Clinical Pilates private sessions are an excellent option for those using Pilates as Rehabilitation and can be covered under Extended Health Care plans.
Please contact the studio coordinator for more information.
Wear comfortable clothes such as T-shirts, shorts or leggings.
No outdoor shoes are permitted in the studio.
In consideration of others please refrain from wearing heavy perfumes.
Cell phones must be turned off and left outside the studio.
Please bring water-bottle to lessen waste
A mask is temporarily required for all group classes due to COVID-19
Private and Semi Private
Shelbourne Physiotherapy requires 24 hours’ notice if you need to cancel or reschedule a private or semi-private session for any reason. Otherwise you will be charged in full for that session.
PLEASE NOTE: If you must cancel in short notice and are not able to reach the studio coordinator in person, please contact the front desk downstairs.
Punch Card (5 or 8 class cards)
Reformer Punch Cards can be used for Reformer or Combo classes.
Mat Punch Cards can be used for Pilates Mat classes or Yoga classes
They have a 6 month expiry. You can book them in person, by phone or email. They will only be booked on a weekly basis. If 24hours notice is not given for a booked punch card spot your punch card will be stamped for that class in the courtesy of others. All cards will be kept at the studio. All bookings are on a first come first serve basis.
Drop-ins are accepted for our group classes.
Pilates: Previous Pilates experience is required.
Yoga: All levels are welcome.
Drop-ins are booked on a weekly basis. Please contact the studio coordinator to find a class that is the right fit for you!
New Client Drop-ins
New clients may drop in to classes if they have previous Pilates experience.
Please contact the studio coordinator to find a suitable class for you.
NOTE: Please call ahead to book into a class to ensure there is space. An intake form must be filled out prior to doing any classes at our studio.
At a reduced cost, new clients may book a one -time assessment or welcome package (3 sessions) of one hour private lesson/consultation.
This is an excellent choice to get the most out of your Pilates experience.
If you have a physical condition/limitation or injury it is highly recommended to have a private assessment before joining a class. This gives the instructor the opportunity to assess you, provide specific instruction and tailor your Pilates experience to your specific goals and needs. The instructor can then work with the studio coordinator to find a class that is best suited for you.
Thank you for choosing Shelbourne Pilates, Yoga and Exercise Rehabilitation Studio
We truly appreciate your patronage.
Our team strives to provide a safe, supportive and welcoming environment with quality instruction and noticeable results!
Pushing the body, lifting the spirit!